Operating Principles

1. We treat every colleague, client and person with respect and compassion.
2. Advocating for clients is our primary business responsibility.
3. We strive to exceed Royal Alliance’s internationally respected standards for regulatory compliance and ethical business practices and conduct.
4. Business agreements and transactions must benefit all parties to be successful.
5. All clients have a right to our best efforts, thinking, services and tools.
6. Our clients have a right to full disclosure and explanation of all fees and charges.
7. We are committed to returning phone calls and e-mail messages within 24 hours at most.
8. The Greenhouse associate who first receives a client inquiry has both the authority and responsibility to find the most efficient and effective response.
9. We encourage and support continuing professional development of associates.
10. We are committed to reducing the environmental footprint of our business operations and have invested in technology platforms and implemented procedures to minimize the need for paper transactions and records while also maximizing privacy and security.